Changelog

We’ve made a deliberate decision to go deep on one platform rather than spread thin across many.

ReplyAll is now exclusively focused on LINE Official Account. Instagram, Messenger, and WhatsApp support has been removed.

This isn’t a step back — it’s a bet. LINE is where the conversations happen for Thai businesses, and we’d rather be the best tool for that than a mediocre tool for everything. Every feature we ship from here will be built around LINE’s specific workflows, limitations, and user expectations.

If you were using the Meta integrations, those connections are no longer active. Your contact history and message history remain intact.

Bring ReplyAll into the LINE Official Account console you already use. The new Chrome extension docks a side panel into chat.line.biz and surfaces AI-suggested replies the moment a customer messages — grounded in your own resources, your past conversations, and your saved smart responses.

• AI suggestions appear in real time as new messages arrive
• Each suggestion shows the source it was drawn from
• One click drops the reply into the chat editor for you to review and send
• Works alongside the dashboard — same account, same resources, same smart responses

Label each contact with a product name. Click + Product next to the contact’s name in chat, type, save.

• Free-text, one per contact
• Edit or clear from the same chip
• Appears in the chat header and the contact sidebar

Chat attachments now cover more than just images. Send videos, voice notes, and documents directly to your contacts and receive them in the inbox.

• Videos are transcoded to a mobile-friendly profile and delivered with a matching preview thumbnail
• Voice notes play inline with duration shown
• PDFs, Office docs, and other files arrive as a tappable file card on the recipient’s side
• Incoming video previews are fetched from the source so the inbox shows the same thumbnail your contact saw

New Compare tab on the dashboard. A/B test a change — a new opening message, a new pricing page, a campaign — and see the impact at a glance.

• Pick any two date ranges and filter by channel
• Side-by-side cards for messages sent/received, conversion stats, and follow/reply/unfollow rates
• Filled area chart overlays both periods day by day
• Clear +/- deltas so you know if the change actually moved the needle

When you import chat history from LINE, Instagram, or Messenger, we now build suggestion context from your past conversations immediately.

First AI replies on migrated contacts draw on what’s already been said, instead of warming up only after new messages arrive.

Jumpstart your Smart Responses with ready-made templates — Review Request, Pricing, Calorie Breakdown, and more.

• One click prefills the form with a working template
• Edit to your liking and save
• Learn the smart syntax faster by example

Reply suggestions got a major upgrade — shorter, more natural replies that lean on your templates and past conversations first.

• Upgraded to Gemini 3 Flash for faster, more accurate responses
• Better template handling — AI respects your wording and fills in only the {placeholders}
• Clearer confidence labels (low / medium / high)
• New “Generated” badge when the AI composes from scratch

Mark a standard response as “Smart” and the AI will use it when generating reply suggestions instead of composing from scratch.

• Toggle the Smart flag on any standard response
• AI prefers your exact wording when the template fits the conversation

Upload your LINE chat history ZIP to import conversations. Past history appears when a contact messages you.

• Upload the ZIP export directly from LINE
• Provide note examples and AI generates per-contact notes matching your style
• Notes match the language of your examples
• AI-generated notes are marked as inferred

Save common replies and insert them with / in the chat input.

• Create responses in Settings with a name and content
• Type / to browse and search saved responses
• Placeholders like {name} and {email} auto-fill with contact details

Unanswered conversations now show urgency signals that escalate over time.

• Urgency markers increase the longer a contact waits
• Waiting contacts rise to the top of the chat list
• Visual cue shows who needs a reply

New dashboard card showing metrics from conversations that led to a sale.

• Median response time, messages to sale, and time to sale
• Benchmark your team and spot where deals stall
• Coming soon: this data will feed AI reply suggestions

The chat page loads faster — especially for workspaces with many conversations.

• Batched AI suggestion context queries into fewer database calls
• Inlined the chat sidebar on first render to skip an extra round-trip
• Long-lived caching with automatic cache-busting for CSS and static assets

Browser notifications and a sound chime when new messages arrive, even when the tab is in the background.

• Native desktop notifications with sound
• Unread dot on the favicon
• One-click opt-in from the user menu

Suggestions now batch consecutive incoming messages instead of only reading the last one.

• Consecutive messages grouped into a single context window
• Multi-part questions and follow-ups are no longer missed
• Better suggestions when contacts send multiple messages

Fixed bugs with contact assignment:

• Auto-assign no longer skips contacts under certain team configurations
• Contacts no longer get stuck as “unassigned” after team changes
• Removing a team member now cleanly unassigns their open contacts

The dashboard now shows a heatmap of when customers message you most.

• Hourly message volume over the last 30 days
• Highlights your busiest windows
• Timezone-aware — matches your team’s working hours

Set up review request templates. The AI suggests them when a conversation ends positively — you approve before anything is sent.

• Custom templates per workspace
• AI detects positive conversations
• Configurable response threshold for when suggestions trigger

New conversations are automatically assigned to teammates based on team structure and workload.

• Auto-assigns new contacts to available teammates
• Balances workload across the team
• Respects team membership