Features - Documentation

Features

Overview of ReplyAll.chat features

Shared Inbox

All messages from connected platforms in a single inbox.

  • View all conversations across platforms
  • See who on your team last replied
  • Search by contact name or message content

Smart Reply Suggestions

Upload resources like product details, pricing, or FAQs. The AI suggests replies based on them.

  • Edit suggestions before sending or send as-is
  • Helps new team members reply accurately

Learn more: Suggested Replies · Add Resources · Standard Responses · Smart Responses

Contact Management

Every person who messages you becomes a contact. Tag, filter, and track their conversation history.

  • Auto-created from incoming messages
  • Tag for segmentation
  • Filter by tags or other criteria

Learn more: Tags · Filter Contacts

Attachment Analysis

The AI analyzes images and files from contacts and factors them into reply suggestions.

Learn more: Analyze Attachments

Team Management

Role-based access for your team.

  • Invite via shareable link
  • Assign and change roles
  • Remove members at any time

Learn more: Add Members · Change Roles

Platform Connections

Connect messaging platforms so messages flow into ReplyAll.chat.

  • LINE Official Account supported
  • More platforms coming soon

Learn more: Connect LINE

Chat History Migration

Import your LINE chat history. AI can generate per-contact notes from the history.

Learn more: Migrate LINE History

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